Laundry service provision is often a critical issue for many companies. It is therefore essential that any service provider maximises their ability to ensure continuity of service, and thus minimises any risk in the supply management process.
Detailed below are the key elements of the service provision and the risk management undertaken by CLEAN to ensure continuity of supply to our clients.
We have 3 linen plants. These have the ability and capacity to support one another and are strategically located to be a maximum of two hours driving distance between sites. Our policy is to operate these plants for a maximum of 16 hours per day, thus leaving 8 hours spare for contingency. Commonality in operating standards and IT Laundry Management systems allow for the seamless transition of work across all linen plants.
CLEAN’s workwear plant operates from two independent production units each capable of fully supporting the workwear serviced from this plant.
We have a multi disciplined highly experienced management team in all plants and at Group Director level providing depth in leadership thus ensuring continuity of plant management wherever and whenever required.
Planned Preventative Maintenance is in place at all sites alongside third party service agreements for significant plant and systems. CLEAN has its own dedicated engineering resource at each site as well as full access to industry recognised engineering support providers.
Each of our plants has the facility of direct connection points to enable the fitting of mobile diesel generators if the main power fails. We have both local and national agreements with companies who will supply emergency generators within 8 hours.
All our plants have duel fuel (Gas & Oil) burners fitted to their boilers. Each plant has fitted direct coupling equipment to facilitate the connection of an emergency mobile boiler. We have a formal agreement with two national boiler suppliers who will supply a mobile boiler within 48 hours notice.
Naturally water is our key raw material. At each site we have town mains supply and 3 sites also have the facility of artesian well water. Further contingency plans are also in place for obtaining alternative supplies. We hold a considerable supply of equipment spares and have accounts with local and national companies to supply both pumping and softening equipment in an emergency situation.
We have a formal agreement with our fellow members of The Brilliant Laundry Group to process and supply linen in the case of failure of one of our plants. This gives us access to 8 additional processing plants in the UK
We have 48 vehicles ranging from small vans to 18 tonne LGV. If we have a breakdown we can put an alternative vehicle on the road typically within 8 hours and maximum of 24 hours. All vehicles are fitted with tail-lifts ensuring flexibility and ease of re-deployment on a route to route and plant to plant basis. Our vehicles are fitted with satellite tracking giving us the ability to react quickly to our customers' requirements. All routes, collection/delivery points and onsite instructions are fully documented to enable driver flexibility. CLEAN utilises its own relief drivers to mitigate the use of third party distribution.
Our IT centre in Maidenhead is operated in a manner that ensures 24 x 7 availability of our computer system. Our key server machine is mirrored so that failure of one machine will not cause any break in service. We back up everything to two locations (one onsite for fast restore, one offsite for disaster recovery.