Questions & Answers

This page offers answers to a number of frequently asked questions related to our linen and workwear rental service

On some occasions it may be necessary to increase or decrease your order for a one off event, such as an opening or closing rooms or changing your room configurations. Please call the Customer Service Centre at least 14 working days before the items are required. You will be asked to provide confirmation of the changes in writing by letter or email.

On some occasions it may be necessary to increase or decrease your order for a one off event, such as a wedding or conference. Please call the Customer Service Centre at least 5 working days before the items are required. You will be asked to provide confirmation of the changes in writing by letter or email.

The Customer Service Centre will respond queries with an update or full resolution within 2 hrs working hours.

The Customer Service Centre will respond to all emails and messages within 1-2 hrs working hours. Please note that if you leave a message outside of our open hours you will receive a response the next working day.

 

In the unlikely event that you would like to return some items on quality grounds. Please place in a reject bag and use the reject label provided in order that we can identify where it has come from. This will allow us investigate and resolve any related issues.

 

In the unlikely event that items are missing from your order. Please call the Customer Service Centre within 24 hours of receipt of the order. This will allow us to investigate and report back with a resolution within 48 hours.

If your account operates on an exchange soiled for clean basis you must submit your figures via telephone or email by 1pm, at least 48 hrs before your delivery day. For example; if you would like to change the order for your delivery on Wednesday we would need to receive your soiled linen figures by 1pm on Monday.

In order to give the Customer Service Centre time to analyse the count submitted all counts must be submitted by 10am on your nominated count day.

For further information about Streamline and to watch our Streamline User Guide and Training Video click here

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Winner of The Green Apple Bronze Award in 2017 for Environmental Best Practice Service Industries category for our project 'Developing a Super-laundry'. Winner of ‘Most Innovative Company’ 2017 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Awarded the ‘Sustainable Supplier’ title at the 2017 Footprint Awards; recognising organisations at every stage in the food supply chain from growers, producers, manufacturers and distributors, through to all hospitality and foodservice operators in both public and private sectors, their suppliers and other stakeholders. CLEAN has joined the list of inspirational British companies to feature as a 2016 finalist in the Amazon Growing Business Awards 2016: shortlist in the 'Company of the Year – Larger Firm category'. Winner of ‘Commercial Laundry of the Year’ 2016 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Winner of The Green Apple Gold Award in 2015 for Environmental Best Practice for our Environmental Improvement project 'Eco-friendly laundry services focused on creating sustainability'. RoSPA Gold Merit Award (achieving Gold Standard for a 5th consecutive year). Recognised internationally, the RoSPA Awards have become one of the most sought after accolades for many organisations from every industry sector.