COVID-19: A message to our Customers Updated: March 25 2020

Due to the Coronavirus (COVID-19) outbreak CLEAN has taken the very difficult decision to temporarily suspend our commercial laundry operations to the hospitality sector.

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Christmas Table Linen Orders 2019

This page explains how CLEAN customers can order extra table linen for their events between 22nd November and 31st December 2019.

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We are now accepting orders

To ensure that CLEAN can manage your additional table linen requirements and save you money for the November and December festive conference, banqueting and party season your Account Manager will organise a meeting or telephone call with you to discuss your requirements. We started to accept orders from Monday 2nd September 2019 and the order deadline is Tuesday 15th October 2019

Why do we need to have a meeting? Can’t we just increase our orders?

In previous years customers have ordered more table linen for events in November & December than they need. Often, we find customers overestimate what they need or don’t take into consideration the table linen that will be delivered as part of their Streamline order. This can result in stockpiles of unused napkins and table linen at hotels and a lower than expected volume of used table linen being returned to laundries. This means many hotels are overspending by renting table linen that they don’t need. Therefore, this year we are aiming to save customers money by working in partnership to ensure you only order what you need.

What will happen during your Christmas table linen meeting?

Your Account Manager will discuss the events you have scheduled, the number of covers you will be serving, and explain how much table linen CLEAN will deliver to fulfil contractual obligations. They'll use this information to recommend an appropriate order schedule of additional table linen to be ordered and delivered between 22nd November and 31 December 2019.

What information will you need to have with you?

So your discussion runs smoothly, here's a list of the things you'll need to have with you:

  • The number of events scheduled between 22nd November and 31st December 2019
  • How you intend to set up your events with table linen i.e. which table linen items you will be using during this period.
  • Linen room stock takes can be accomplished in minimal time with maximum accuracy
  • How many covers you will be serving at each event each day
  • If CLEAN were not your service provider during the festive season in 2018 please also bring the aforementioned figures from 2018

Christmas Table Linen Returns Proceedure

Please note that when you return Christmas table linen to CLEAN, it must be segregated and packed into the Table Linen Return Bags provided. Each Table Linen Return Bag must be labelled with your hotel or property name and CLEAN account code and placed at the top of the cages of your used linen ready for collection.


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Winner of The Green Apple Bronze Award in 2017 for Environmental Best Practice Service Industries category for our project 'Developing a Super-laundry'. Winner of ‘Most Innovative Company’ 2017 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Awarded the ‘Sustainable Supplier’ title at the 2017 Footprint Awards; recognising organisations at every stage in the food supply chain from growers, producers, manufacturers and distributors, through to all hospitality and foodservice operators in both public and private sectors, their suppliers and other stakeholders. CLEAN has joined the list of inspirational British companies to feature as a 2016 finalist in the Amazon Growing Business Awards 2016: shortlist in the 'Company of the Year – Larger Firm category'. Winner of ‘Commercial Laundry of the Year’ 2016 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Winner of The Green Apple Gold Award in 2015 for Environmental Best Practice for our Environmental Improvement project 'Eco-friendly laundry services focused on creating sustainability'. RoSPA Gold Merit Award (achieving Gold Standard for a 5th consecutive year). Recognised internationally, the RoSPA Awards have become one of the most sought after accolades for many organisations from every industry sector.