COVID-19: A message to our Customers Updated: March 25 2020

Due to the Coronavirus (COVID-19) outbreak CLEAN has taken the very difficult decision to temporarily suspend our commercial laundry operations to the hospitality sector.

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Contact us on: 0333 241 4250

COVID-19:

A message to our Customers

Updated: March 25 2020

In light of the Coronavirus (COVID-19) outbreak and the additional measures announced by the Prime Minister, Boris Johnson on 23rd March 2020; CLEAN has taken the very difficult decision to temporarily suspend our commercial laundry operations to the hospitality sector.

What does this mean for our hospitality customers?

As of 24th March 2020, CLEAN has taken the following action:

  • 24th March was the last day of any deliveries of bedlinen, Food & Beverage linen, Special Occasion Linen, and chefs wear other than to hotels that are designated for some key workers.
  • Our delivery teams cleared used linen, in the normal way, as part of any deliveries made. Used linen will continue to be cleared by dedicated delivery drivers from your locations in the next few days until we are happy that all used linen has been removed.
  • Please ensure that used linen is readily available for collection by making our Customer Service Centre aware via linen@cleanservices.co.uk or contacting your Account Manager.

What does this mean for all other CLEAN customers?

  • CLEAN will continue to process and deliver garments for the food trade, emergency services, and hotels designated for some key workers.
  • Support to hotels designated for key workers will need to be designed and delivered on a bespoke basis therefore joint dialogue is essential. At present, we are compiling a register of hotels that are, or will be, designated for the use of key workers. We are aware of some locations but, there is a likelihood that more hotel rooms are to be allocated for this use. Therfore, it is vital that you inform us via linen@cleanservices.co.uk
  • CLEAN will continue to process and deliver workwear garments for businesses that remain open e.g. garages.

The safety of our customers, laundry teams and partners is of paramount importance to CLEAN.

Detailed below is a list of actions and initiatives already taken during the Coronavirus (COVID-19) outbreak

All additional measures have been developed in consultation with global and UK public health authorities (including the World Health Organisation and UK Government). We would like to make customers aware of a number of steps that we are taking to minimise risk during these challenging times.

Many initiatives that have been fast-tracked as a response to the situation. This includes the creation of a piece of software that quickly responds to the latest developments to allow us to react to any service changes that may affect our customers.

Our production facilities

  • We continue to comply with the joint industry guidelines as outlined by Textile Services Association (TSA) and UK Hospitality.
  • We have increased our industrial washing process thermal disinfection at all linen laundry sites to a healthcare standard of 71 degrees for a minimum of 3 minutes 30 seconds.
  • Our workwear sites continue to wash food trade and chefswear garments using a healthcare standard of 71 degrees for a minimum of 3 minutes 30 seconds. Every individual garment washed can be proven to have been thermally disinfected. These processes have been undertaken using a Hazard Analysis and Critical Control Point (HACCP) assessment.
  • We have increased the frequency of cleaning at our laundries (including machines and equipment, delivery vehicles, door handles, bathrooms, etc.) using disinfectant.
  • Guidance posters have been placed near all sink areas to reinforce the importance of frequent hand washing and good personal hygiene.
  • Where possible gloves are being worn to limit direct contact with surfaces and products within our production facilities. They are frequently changed, and employees are washing hands between these changes.
  • We have deployed antibacterial hand sanitisers where possible as stocks allow
  • Where possible all external deliveries are being received at the doors of our premises to minimise contact with our employees.
  • We have contingency procedures in place should one of our sites become unable to operate another will be able to support production requirements.

Your deliveries

  • Our delivery drivers continue to carry out good hygiene practices as per current guidelines.
  • All deliveries are being made wearing gloves to limit contact with surfaces.

Our employees

  • All of our employees who can work from home will now do so to minimise contact between team members.
  • Business travel and meetings have been cancelled where possible and replaced with online meetings and conference calls to ensure customer communication remains possible.
  • Vulnerable employees have been identified, risk assessed and provided with the government advice that will help to protect them.
  • Employees are required to self-isolate in line with current government guidelines if they or any family member / people they live with display any symptoms of COVID-19.
  • We have launched a COVID-19 employee portal to support employees with information and provide guidance related to the virus. The portal allows employees to:
    • Access and complete a self-assessment to answer questions on COVID-19 and advice on what to do next.
    • Register as a vulnerable person so we are aware of those who may need extra protection.
    • Report COVID-19 absences as a result of someone displaying symptoms
    • Take a return to work screening assessment so we know someone is fit and safe to return to work.
    • Conduct health screening for all visitors to any of our company locations.

What can you do to mitigate our risk to you?

  • Respect social distancing protocols in line with World Health Organisation and UK Government advice.
  • To minimise contact with our people, we ask that delivery areas are kept clear and that your used textiles are ready for collection from the designated area at your premises.
  • Make hand washing facilities available to our delivery drivers at your sites
  • If you are planning to visit a CLEAN laundry site or our Head Office we ask that you complete our visitor screening form available here: http://bit.ly/cleanvisitor.
  • Follow the guidelines laid out by in the joint industry guidelines as outlined by Public Health England and Textile Services Association (TSA) and UK Hospitality.
  • If appropriate, follow the procedure for the control of contaminated textiles for CLEAN Customers (see below).

Procedure for the control of contaminated textiles for CLEAN Customers

CLEAN has developed its own procedure for the management of contaminated textiles which covers microbiological, pest and infectious disease contamination.  A copy of this guidance is available here or from our Customer Service Centres:

Linen Customer Service Centre
Tel: 0333 241 4275
Email: linen@cleanservices.co.uk

Workwear Customer Service Centre
Tel:
Tel: 0333 241 4276
Email: workwear@cleanservices.co.uk

We acknowledge that this is an evolving situation. We will continue to be guided by the advice provided by the UK Government, Public Health England, NHS, and World Health Organisation and take appropriate measures as and when required.

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Winner of The Green Apple Bronze Award in 2017 for Environmental Best Practice Service Industries category for our project 'Developing a Super-laundry'. Winner of ‘Most Innovative Company’ 2017 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Awarded the ‘Sustainable Supplier’ title at the 2017 Footprint Awards; recognising organisations at every stage in the food supply chain from growers, producers, manufacturers and distributors, through to all hospitality and foodservice operators in both public and private sectors, their suppliers and other stakeholders. CLEAN has joined the list of inspirational British companies to feature as a 2016 finalist in the Amazon Growing Business Awards 2016: shortlist in the 'Company of the Year – Larger Firm category'. Winner of ‘Commercial Laundry of the Year’ 2016 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Winner of The Green Apple Gold Award in 2015 for Environmental Best Practice for our Environmental Improvement project 'Eco-friendly laundry services focused on creating sustainability'. RoSPA Gold Merit Award (achieving Gold Standard for a 5th consecutive year). Recognised internationally, the RoSPA Awards have become one of the most sought after accolades for many organisations from every industry sector.