COVID-19: A message to our Customers Updated: Updated: 2 July 2020

We are open for business and taking all necessary measures in line with Government advice to ensure the products we deliver to you are safe.

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Contact us on: 0333 241 4250

COVID 19

A message to our Customers

Updated: 2 July 2020

CLEAN’s top priority is always to produce and deliver the safest and highest quality freshly laundered hospitality linen and workwear garments. Throughout the Coronavirus (COVID-19) pandemic we have continued to serve both workwear customers that have remained open and those hospitality customers that have remained open to provide accommodation to key workers.

In accordance with current Government guidance, the date many of our hospitality customers will reopen in England is 4 July 2020 whereas in Wales it is 13 July 2020. Even before the Government announced that hospitality business can reopen, we have been meticulously planning and preparing to ensure we are ready to resume our service. We have written to all our customers to explain the information we require from them to ensure that we can successfully restart. However, for those customers that may have missed this communication, please see details below of the action needed to restart your service.

Is CLEAN open and serving customers?

How do customers tell CLEAN they are reopening and need our service to re-start?

  • We will require customers to provide us with certain information to enable us to successfully restart our linen and/or workwear rental service.

Workwear Customers

Linen Customers

What changes has CLEAN made to its service in response to COVID-19?

Further information is available regarding changes to safety measures put in place to protect both our customers and our people here:

CLEAN & Safe Linen

Working safely and reducing risk of COVID-19

Procedure for the control of contaminated textiles for CLEAN Customers

CLEAN has developed its own procedure for the management of contaminated textiles which covers microbiological, pest and infectious disease contamination. A copy of this guidance is available here:

Procedure for the management of contaminated textiles

Copies of these documents are also available from our Customer Service Centres:

Linen Customer Service Centre
Tel: 0333 241 4275
Email: linen@cleanservices.co.uk

Workwear Customer Service Centre
Tel: 0333 241 4276
Email: workwear@cleanservices.co.uk

We acknowledge that this is an evolving situation. Therefore, we will continue to be guided by the advice provided by the UK Government, Public Health England, NHS, and World Health Organisation updating our policies and procedures as and when required.

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Winner of The Green Apple Award Winner of ‘Most Innovative Company’ 2017 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Awarded the ‘Sustainable Supplier’ title at the 2017 Footprint Awards; recognising organisations at every stage in the food supply chain from growers, producers, manufacturers and distributors, through to all hospitality and foodservice operators in both public and private sectors, their suppliers and other stakeholders. CLEAN has joined the list of inspirational British companies to feature as a 2016 finalist in the Amazon Growing Business Awards 2016: shortlist in the 'Company of the Year – Larger Firm category'. Winner of ‘Commercial Laundry of the Year’ 2016 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. RoSPA Gold Merit Award (achieving Gold Standard for a 5th consecutive year). Recognised internationally, the RoSPA Awards have become one of the most sought after accolades for many organisations from every industry sector.
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