COVID 19
CLEAN’s top priority is always to produce and deliver the safest and highest quality freshly laundered hospitality linen and workwear garments. Throughout the Coronavirus (COVID-19) pandemic we have continued to serve both workwear customers that have remained open and those hospitality customers that have remained open to provide accommodation to key workers.
In accordance with current Government guidance, the date many of our hospitality customers reopened in England is 4 July 2020 whereas in Wales it is 13 July 2020. Even before the Government announced that hospitality business can reopen, we were been meticulously planning and preparing to ensure we were ready to resume our service. We have wrote to all our customers to explain the information we require from them to ensure that we can successfully restart. However, for those customers that may have missed this communication or have closed during any subsequent lockdown period or due to Tier 3 restrictions (in England), please see details below of the action needed to restart your service.
Is CLEAN open and serving customers?
- Yes, absolutely. We are open and serving customers throughout England and Wales adhering to Government COVID Secure guidelines.
How do customers tell CLEAN they are reopening and need our service to re-start?
- We will require customers to provide us with certain information to enable us to successfully restart our linen and/or workwear rental service.
Workwear Customers
- Workwear customers, please contact our linen Customer Service Centre via email workwear@cleanservices.co.uk or phone 0333 016 9800 then select option '2' for workwear the team will be able to assist you.
Linen Customers
- Linen customers, please contact our linen Customer Service Centre via email using any of the email addresses below or by phone 0333 016 9800 then select option ‘1’ for linen then select your serving laundry and the team will be able to assist you
Laundry | Phone Option Number | Email Address |
Camberley Site | Option: 1 | camberley.linen@cleanservices.co.uk |
Ross-on-Wye Site | Option: 2 | ross.linen@cleanservices.co.uk |
Nottingham Site | Option: 3 | nottingham.linen@cleanservices.co.uk |
Slough Site | Option: 4 | slough.linen@cleanservices.co.uk |
Yeovil Site | Option: 5 | yeovil.linen@cleanservices.co.uk |
What changes has CLEAN made to its service in response to COVID-19?
Further information is available regarding changes to safety measures put in place to protect both our customers and our people here:
Working safely and reducing risk of COVID-19
Procedure for the control of contaminated textiles for CLEAN Customers
CLEAN has developed its own procedure for the management of contaminated textiles which covers microbiological, pest and infectious disease contamination. A copy of this guidance is available here:
Procedure for the management of contaminated textiles
Copies of these documents are also available from our Customer Service Centres:
Workwear Customer Service Centre
Tel: 0333 016 9800 select option ‘2’ for workwear.
Email: workwear@cleanservices.co.uk
Linen Customer Service
Tel: 0333 016 9800 select option ‘1’ for linen
Laundry | Option Number | Email Address |
Camberley Site | Option: 1 | camberley.linen@cleanservices.co.uk |
Ross-on-Wye Site | Option: 2 | ross.linen@cleanservices.co.uk |
Nottingham Site | Option: 3 | nottingham.linen@cleanservices.co.uk |
Slough Site | Option: 4 | slough.linen@cleanservices.co.uk |
Yeovil Site | Option: 5 | yeovil.linen@cleanservices.co.uk |
We acknowledge that this is an evolving situation. Therefore, we will continue to be guided by the advice provided by the UK Government, Public Health England, NHS, and World Health Organisation updating our policies and procedures as and when required.