Contact us on: 0333 016 9801

Customer Service Update

Posted on Nov 20, 2020

We have recently made some changes to our Customer Service provision here at CLEAN. In this blog post we explain where our customers will notice a difference and provide the new customer service number.

Customer Service Update - News - CLEAN Services

The first change is that we have relocated our customer service department away from a centralised call centre. Customers will now be served by the team at the laundry that processes and delivers their orders. The main benefit of this move is that the service will be more responsive. Our laundry teams can provide service support for queries related Streamline schedules and orders, deliveries and collections, billing and invoicing and, any other customer queries.

The coronavirus pandemic has changed working practices for many businesses. Here at CLEAN we have embraced new ways of working. Many of our people are now working remotely or from home. Therefore, to allow greater flexibility we have invested in and upgraded our phone system. To allow us to embrace this change we have changed our customer service number to a 0333 number. These numbers are charged at the same rate as a standard rate call or are part of any inclusive minute’s package from a landline and, most importantly, from a mobile as well*.

Customers can now speak to our representatives by calling:

0333 016 9800

When anyone dials this number, they will be given the choice to press:

‘1’ for linen

‘2’ for workwear

Linen Service Customers will then be asked to choose the laundry that serves their hotel or property location.

The table below displays the option number for each laundry. For example, linen customers serviced by the Slough laundry should call 0333 016 9800 first choosing Option 1 for Linen then Option 4 for Slough.

Laundry Option Number Email Address
Camberley Site Option: 1
Ross-on-Wye Site Option: 2
Nottingham Site Option: 3
Slough Site Option: 4
Yeovil Site Option: 5

Opening Hours

All Linen Customer Service

Day Opening Hours
Monday 8am to 4:30pm
Tuesday 8am to 4:30pm
Wednesday 8am to 4:30pm
Thursday 8am to 4:30pm
Friday 8am to 4:30pm
Saturday 8am to 1pm
Sunday Closed
Bank Holidays 8am to 1pm

Workwear Customer Service

Day Opening Hours
Monday 8am to 5:30pm
Tuesday 8am to 5:30pm
Wednesday 8am to 5:30pm
Thursday 8am to 5:30pm
Friday 8am to 5:30pm
Saturday Closed
Sunday Closed
Bank Holidays 8am to 5:30pm

* We have chosen a 0333 number because calls to these numbers cost no more than calls to geographic numbers (01 or 02). Calls from landlines are typically charged up to 16p per minute. Many providers charge a 23p call set-up fee (or 'connection charge'), but this can vary. Call charges are dependent on the time of day, and most providers offer call packages that allow calls free of charge at certain times of the day. Call costs from mobiles vary according to the calling plan chosen. Typically, they are included in free call packages. However, if you call an 01/02/03 number outside of any inclusive minutes, they can cost between 3p and 65p per minute.

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Winner of The Green Apple Award Winner of ‘Most Innovative Company’ 2017 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Awarded the ‘Sustainable Supplier’ title at the 2017 Footprint Awards; recognising organisations at every stage in the food supply chain from growers, producers, manufacturers and distributors, through to all hospitality and foodservice operators in both public and private sectors, their suppliers and other stakeholders. CLEAN has joined the list of inspirational British companies to feature as a 2016 finalist in the Amazon Growing Business Awards 2016: shortlist in the 'Company of the Year – Larger Firm category'. Winner of ‘Commercial Laundry of the Year’ 2016 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. RoSPA Gold Merit Award (achieving Gold Standard for a 5th consecutive year). Recognised internationally, the RoSPA Awards have become one of the most sought after accolades for many organisations from every industry sector.