CUSTOMER SERVICE

We strive to ensure that every customer is provided with the best possible service scroll down to view our opening hours.

 

Located at our Head Office is our Customer Service Centre where we endeavour to answer all customer queries. Occasionally queries may require input from Account Managers to ensure they are fully resolved. In such instances, customers will be informed.

Opening Hours and Contact Details

LINEN
Customer Service Centre

Phone: 0333 241 4275
Email: linen@cleanservices.co.uk

Day Opening Hours
Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturdays 9am to 5pm
Sunday Closed
Bank Holidays 8am to 6pm

WORKWEAR
Customer Service Centre

Phone: 0333 241 4276
Email: workwear@cleanservices.co.uk

Day Opening Hours
Monday 8am to 5:30pm
Tuesday 8am to 5:30pm
Wednesday 8am to 5:30pm
Thursday 8am to 5:30pm
Friday 8am to 5:30pm
Saturdays Closed
Sunday Closed
Bank Holidays 8am to 5:30pm

When should I contact the Customer Service Centre?

The Customer Service Centre is able to support most customer enquiries:

ALL Customers

  • Any general queries about the service
  • All orders of linen or workwear
  • Delivery & collection queries
  • Invoice queries
  • Informing us of new delivery location(s)
  • To book an appointment with your account manager
  • Any queries made via your driver will be answered by the Customer Service Centre

LINEN Customers

  • Submitting weekly Streamline clean linen counts
  • Increasing or decreasing  your linen stock
  • Adding new linen items to your order e.g. napkins
  • Removing linen items from your order

WORKWEAR Customers

  • Increases in the number of garments
  • Garment wearer name changes
  • Garment size exchanges
  • Notifying us of garment repairs or alternations
  • To book measuring appointments for new wearers

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CLEAN BROCHURE

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Winner of The Green Apple Bronze Award in 2017 for Environmental Best Practice Service Industries category for our project 'Developing a Super-laundry'. Winner of ‘Most Innovative Company’ 2017 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Awarded the ‘Sustainable Supplier’ title at the 2017 Footprint Awards; recognising organisations at every stage in the food supply chain from growers, producers, manufacturers and distributors, through to all hospitality and foodservice operators in both public and private sectors, their suppliers and other stakeholders. CLEAN has joined the list of inspirational British companies to feature as a 2016 finalist in the Amazon Growing Business Awards 2016: shortlist in the 'Company of the Year – Larger Firm category'. Winner of ‘Commercial Laundry of the Year’ 2016 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Winner of The Green Apple Gold Award in 2015 for Environmental Best Practice for our Environmental Improvement project 'Eco-friendly laundry services focused on creating sustainability'. RoSPA Gold Merit Award (achieving Gold Standard for a 5th consecutive year). Recognised internationally, the RoSPA Awards have become one of the most sought after accolades for many organisations from every industry sector.