Old Thorns Golf & Country Estate

"We started working with CLEAN in 2011. The hotel has recently undergone significant renovation expansion resulting in an increase in the number of rooms and conference facilities. Our relationship with CLEAN has gone from strength to strength in that time we see them as a true partner to our business." Erika Baldyskaite - Head Housekeeper - Old Thorns Golf & Country Estate

Old Thorns Golf & Country Estate is a luxurious hotel with 160 bedrooms, a state of the art gym, spa and health club as well as 14 functions rooms and a conference centre capable of hosting up to 500 delegates.

Old Thorns Golf & Country Estate

In addition to this the hotel has 10 wooden eco-pods for ‘glamping’ and an 18-hole golf course. The entire complex sits within 400 acres of picturesque rolling countryside located between Haslemere and Petersfield.

The relationship between the hotel and CLEAN began in 2011 following an in-depth question and answer session designed to identify pressure points with linen supply and what CLEAN was able to do to address these challenges. Due to competitive pricing, a laundry facility close by and the benefits associated with CLEAN’s unique linen management and ordering system Streamline, the partnership began.

Streamline

Streamline takes the hassle out of stock control and linen room management by significantly transforming a hotel’s linen room resulting in reduced administration and paperwork. Streamline is less labour intensive, offers consistent deliveries reflecting occupancy levels and includes a buffer stock giving hotels the flexibility to respond to unexpected demand for linen.

As a busy 4-star hotel quality and reliability of service was paramount, as well as a diverse range of linen for the hotel’s different departments. CLEAN provides Old Thorns with bed linen for its hotel rooms, apartments and eco-pods, table linen for all conferences and events as well as for the hotel’s restaurants and bars, and towelling for the gym and golf club.

Quantity

Since 2011 Old Thorns has relied on CLEAN for daily linen deliveries averaging 13,500 linen items per week equating to 702,000 per year. Since working together, CLEAN has supplied Old Thorns with more than 25 million items. That’s a lot of linen!

CLEAN is able to deliver the vast quantities of linen required for the smooth running of a hotel’s housekeeping with its network of 10 laundry sites across the UK, 145 delivery vehicles on the road and 1,400-person strong workforce. Due to the south-east location of the hotel, CLEAN’s flagship laundry in Camberley – that at peak operating times can deliver more than one million linen items per week – delivers fresh items each day. Optimised routes are calculated by a dedicated logistics team to ensure CLEAN is always focused on efficiency which reduces road miles and ensures a speedy and reliable delivery.

Efficiency

CLEAN is finding that more and more of its customers want to talk to them about corporate social responsibility:

“Camberley is industry-leading in its utilisation of energy and its efficiency. We are health and safety compliant, our products are ethically sourced so they can rest assured that those things are taken care of and something they don’t need to worry about.”

Jason Miller, CEO, CLEAN

Dedication to reducing their environmental footprint has seen CLEAN win a Green Apple Award for Environmental Best Practice following a 38% reduction in their carbon footprint in the last two years.

What CLEAN supplies…

Old Thorns relies on CLEAN for a diverse range of items:

Bedrooms
Pillowcases
Duvet covers
Bed sheets

 

Towelling
Bathmats
Bath sheets
Hand towlels
Face cloths

 

Dining
Tablecloths
Napkins

 

Kitchen and serving
Oven cloths
Glass cloths
Waiter's servers
Kitchen cloths

 

Hotels value reliability and high levels of customer service. Continuous investment in people, modern facilities, the latest equipment and cutting-edge technology enables CLEAN to deliver four million linen items to UK businesses each week.


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