COVID-19: A message to our Customers Updated: Updated: 2 July 2020

We are open for business and taking all necessary measures in line with Government advice to ensure the products we deliver to you are safe.

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Contact us on: 0333 241 4250

Working safely and reducing risk of COVID-19

Posted on Jul 03, 2020

The laundry sector plays an integral part in allowing many businesses to function. Throughout the coronavirus (COVID-19) pandemic we have continued to serve both workwear customers that have remained open and those hospitality customers that have remained open to provide accommodation to key workers.

Working safely and reducing risk of COVID-19 - News - CLEAN Services

Our number one priority has always been to produce and deliver the safest and highest quality freshly laundered linen and workwear. CLEAN fully supports the excellent work done by the Textile Services Association and UKHospitality in recent months, to ensure the industry is ready to reopen in July. As many of our hospitality customers prepare to reopen their doors tomorrow, we would like to share some of the many measures we have put in place to ensure the products we deliver are as safe as they can possibly be.

CLEAN Safe Linen and Workwear

Disinfection during washing

During washing linen, towels and garments are both thermally and chemically disinfected. We exceed UK regulations by holding the 71°C threshold temperature for more than the standard 3 minutes to completely ensure that the textiles are safe and fit for purpose. The result is a hygienically clean product that we then rinse until pH neutral to avoid causing any skin irritation.

After washing

All bed linen is ironed dry at 190°C, towelling is dried at 90-100°C for 15+ minutes and garments are dried at 165°C. Linen and towels are swab tested to validate thermal disinfection, as part of our improved quality control system whereas garments are routinely lab tested. All stock is then packed in shrink wrapped plastic to maintain hygiene levels.

Delivery and collection

Our team of professional drivers will retain the full 2m social distancing, both at customer sites and at our laundries to reduce risk of transmission. Sterilisation of laundry cages, vehicle interiors and loading areas takes place before any clean linen is loaded.

Protecting our employees and your linen

On arrival each employee is temperature checked and questioned to establish that they are fit for work. When working, all colleagues wear suitable PPE. The laundry layout and machines have been adapted to ensure social distancing and to keep everyone safe, in line with Government guidance.

Quality has always been our highest priority. Increased
visual inspection measures and strict quality control rejects
defective pieces with accuracy and precision.

Below you will find links to the information available regarding the changes we have made and the safety measures put in place to protect both our customers and our people.

CLEAN & Safe Linen

Working safely and reducing risk of COVID-19

CLEAN fully supports the excellent work done by the Textile Services Association (TSA) and UKHospitality, to ensure the industry is ready to reopen in July. As a TSA member we are commit to the TSA Pledge to return hygienically confident products to our customers. Both these trade associations have worked together to create joint guidance for the safe handling of linen and textiles within hospitality businesses. Our customers may find something different works better for them, but in general, the principles are well founded and easy to follow. You can find the full guidance here: tsa-uk.org/resource/tsa-we-are-in-this-together

If you have any further questions regarding our processes or procedures considering COVID-19 please our Customer Service Centres:

Linen Customer Service Centre
Tel: 0333 241 4275
Email: linen@cleanservices.co.uk

Workwear Customer Service Centre
Tel: 0333 241 4276
Email: workwear@cleanservices.co.uk


For all media and PR enquiries please contact Custard Communications.
Email: Email Us
Telephone: 01483 740 747


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Winner of The Green Apple Award Winner of ‘Most Innovative Company’ 2017 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Awarded the ‘Sustainable Supplier’ title at the 2017 Footprint Awards; recognising organisations at every stage in the food supply chain from growers, producers, manufacturers and distributors, through to all hospitality and foodservice operators in both public and private sectors, their suppliers and other stakeholders. CLEAN has joined the list of inspirational British companies to feature as a 2016 finalist in the Amazon Growing Business Awards 2016: shortlist in the 'Company of the Year – Larger Firm category'. Winner of ‘Commercial Laundry of the Year’ 2016 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. RoSPA Gold Merit Award (achieving Gold Standard for a 5th consecutive year). Recognised internationally, the RoSPA Awards have become one of the most sought after accolades for many organisations from every industry sector.