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How to help your guests relax

Posted on 12-Aug-2019

Fewer than 30% of hotel guests have experienced a ‘better-than-expected quality of sleep’, according to a recent study by J.D. Power.

How to help your guests relax

To honour National Relaxation Day on 15 August, and to help you provide your guests with the best quality sleep possible, we have pulled together our top tips on helping your guests relax.

If you aren’t already, offer a turndown service

Many guests may not notice or believe that a turndown service is just a luxury but there is a lot to be said about the effect of a sleep-ready room. Experts believe that by making small changes in a room, such as closing the curtains, introducing a relaxing scent, turning off technology and dimming the lights, prompts the mind and body to switch off.


Encourage pre-sleep activities

Provide your guests with helpful hints and tips on having the most relaxing and effective night sleep with the introduction of a dedicated guide that’s included within your turndown service. It could include recommendations of relaxing playlists to listen to before bed, walks they can take in your area or grounds to promote tiredness as well as relaxing treatments or massages included in your spa offering that will help send them off into a deep sleep. This personal touch will positively affect your guest’s overall hotel experience, as well as potentially benefit your spa bookings.

Make your beds fit for a Royals

J.D. Power’s research report also explored what factors contributed to a better-quality night’s sleep, with comfort of the bed and quality of pillows topping the list. This also supports the research report we commissioned in 2017, which saw over 89% of respondents voting for pillows and a quilt with good bounce as a must-have for a hotel bed.

Our ‘Under the Sheets’ research also proved the linen on a hotel bed is just as important as the bed itself, with 89% of guests surveyed saying they are put off by dated linen. Keep your base linen clean and comfortable, while using throws and cushions to add the extra touch of luxury.

Investing in quality bedding and mattresses is a key way of ensuring your guest experiences a peaceful slumber.

For more information on CLEAN and our linen rental services, click here.


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Winner of The Green Apple Bronze Award in 2017 for Environmental Best Practice Service Industries category for our project 'Developing a Super-laundry'. Winner of ‘Most Innovative Company’ 2017 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Awarded the ‘Sustainable Supplier’ title at the 2017 Footprint Awards; recognising organisations at every stage in the food supply chain from growers, producers, manufacturers and distributors, through to all hospitality and foodservice operators in both public and private sectors, their suppliers and other stakeholders. CLEAN has joined the list of inspirational British companies to feature as a 2016 finalist in the Amazon Growing Business Awards 2016: shortlist in the 'Company of the Year – Larger Firm category'. Winner of ‘Commercial Laundry of the Year’ 2016 at the Laundry And Drycleaning Awards (LADAs) recognising companies, individuals, services and products that showcase a new level of customer service and professionalism within the industry. Winner of The Green Apple Gold Award in 2015 for Environmental Best Practice for our Environmental Improvement project 'Eco-friendly laundry services focused on creating sustainability'. RoSPA Gold Merit Award (achieving Gold Standard for a 5th consecutive year). Recognised internationally, the RoSPA Awards have become one of the most sought after accolades for many organisations from every industry sector.