The importance of getting to know your linen provider
Posted on 04-Aug-2017
As highlighted in our 6 things to consider when looking for a linen and laundry provider blog, the process of selecting a linen supplier should never be rushed.
However, once a decision has been made, it is crucial that both parties get to know and understand each other’s operational needs to build the foundations of a supportive collaboration.
At CLEAN we invest time in getting to know and understand each of our customers’ very individual needs, and for you it’s equally important for you to get to know us.
Picture: Housekeepers getting to know the commercial laundry process first hand while visiting CLEAN's laundry site in Yeovil the picture shows them feeding an industrial ironer with clean pillowcases
Our customer service teams devote time and resource to working closely with our customers to provide training, and encourage direct communication between the hotel or venue team and their dedicated account manager. This ensures we’re consistently aware of any busy periods and pressures within the hotel teams, allowing the account managers to fit CLEAN’s service around the customer’s requirements.
As well as fluid communications, we also encourage our customers to visit their local laundry site to gain a further understanding of the laundry process and speak to our on-site operations team directly to answer any logistical questions they may have. Working closely with venue and housekeeping teams to provide training and support on our extensive product range, enables us to always be on-hand to discuss and explore potential operational efficiencies that may be applicable to each unique customer.
At CLEAN, we pride ourselves in offering a high-quality product range and an award-winning customer-focused service, working with businesses from independently-run organisations to leading global brands. Our core values at CLEAN are honesty and integrity, while offering everyday excellence and caring for our people, customers, suppliers and environment. We recognise we can always improve and are always happy to receive constructive feedback from our customers to be able to take our service to the next level.
For more information on working with CLEAN, please contact us for a FREE textile rental and laundry services quote